Online Shop – Terms & Conditions
www.VLTuk.com is a site operated by Van Lining Trim (“we”). We are Located in England and our office is Van Lining Trim, Lower Priestley -Ing, Littlewood, Cragg Vale, Mytholmroyd, Hebden Bridge, West Yorkshire, HX7 5TL. This is the trading address for our online shop and any queries or enquiries should be addressed to “Online Sales” at the above address. Alternatively you may e-mail info@VLTuk.com. Our VAT No: GB 167 2225 13.
By placing an order through our site, you warrant that:
- You are accessing our site from within the UK.
- You are resident within the European Economic Area (EEA).
- You are at least 18 years old and can provide proof of age upon request;
- You are legally capable of entering into binding contracts;
2. Representation of Products
We reserve the right to alter, without notice, the range of products, prices of products and terms and conditions of sale before you place an order. Please note product shades may vary. Please also note same products but ordered at different times may have shade differences, All measurements are approximate. We reserve the right to withdraw any item from sale without notice.
- Our contract with you
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product or products as advertised by us. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product(s) has/have been despatched (the “Shipping Confirmation”). The contract between you and us (the “Contract”) is only formed when we send you the Shipping Confirmation.
We will not accept orders for delivery to addresses outside mainland UK . customers must first contact us if you live in any postcode of Zone 2 and Zone 3 of parcel forces’ contracts with us this service will be extra, zone 2 and zone 3 tables below:
Zone 2 – Highlands & Islands of Scotland
HS1 IV15 IV36 KA27 KW17 PA36 PA63 PH18 PH38 HS2 IV16 IV40 KA28 PA20 PA37 PA64 PH19 PH39 HS3 IV17 IV41 KW1 PA21 PA38 PA65 PH20 PH40 HS4 IV18 IV42 KW2 PA22 PA39 PA66 PH21 PH41 HS5 IV19 IV43 KW3 PA23 PA40 PA67 PH22 PH42 HS6 IV20 IV44 KW5 PA24 PA41 PA68 PH23 PH43 HS7 IV21 IV45 KW6 PA25 PA42 PA69 PH24 PH44 HS8 IV22 IV46 KW7 PA26 PA43 PA70 PH25 PH49 HS9 IV23 IV47 KW8 PA27 PA44 PA71 PH26 PH50 IV1 IV24 IV48 KW9 PA28 PA45 PA72 PH30 ZE1 IV2 IV25 IV49 KW10 PA29 PA46 PA73 PH31 ZE2 IV3 IV26 IV51 KW11 PA30 PA47 PA74 PH32 ZE3 IV10 IV27 IV52 KW12 PA31 PA48 PA75 PH33 IV11 IV28 IV53 KW13 PA32 PA49 PA76 PH34 IV12 IV30 IV54 KW14 PA33 PA60 PA77 PH35 IV13 IV31 IV55 KW15 PA34 PA61 PA78 PH36 IV14 IV32 IV56 KW16 PA35 PA62 PH17 PH37
Zone 3 – Northern Ireland, Isle of Man & Isles of Scilly
BT1 BT12 BT23 BT34 BT45 BT57 BT70 BT92 IM8 BT2 BT13 BT24 BT35 BT46 BT60 BT71 BT93 IM9 BT3 BT14 BT25 BT36 BT47 BT61 BT74 BT94 IM99 BT4 BT15 BT26 BT37 BT48 BT62 BT75 BT99 TR21 BT5 BT16 BT27 BT38 BT49 BT63 BT76 IM1 TR22 BT6 BT17 BT28 BT39 BT51 BT64 BT77 IM2 TR23 BT7 BT18 BT29 BT40 BT52 BT65 BT78 IM3 TR24 BT8 BT19 BT30 BT41 BT53 BT66 BT79 IM4 TR25 BT9 BT20 BT31 BT42 BT54 BT67 BT80 IM5 BT10 BT21 BT32 BT43 BT55 BT68 BT81 IM6 BT11 BT22 BT33 BT44 BT56 BT69 BT82 IM7
The Contract will relate only to those products whose despatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other products which may have been part of your order.
If we decide not to accept all or part of your order, we will not be obliged to supply any (other) products which may have been part of your order and will instead arrange a full refund for that element of your order.
- Consumer Rights
If you are contracting as a consumer, you may, subject to the terms of our Returns Policy set out below, cancel a Contract at any time within 7 working days, beginning on the day after you received the products. In this case you will receive a full refund of the price paid for the products in accordance with our Refunds Policy set out below.
To cancel a Contract you must inform us in writing. You must also return the products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation we may have right of action against you for compensation.
This provision does not affect your statutory rights.
- Returns Policy
You may, within 7 working days of receipt of your order, return any item in unused, original condition for a full refund. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below.
Whilst every care will be taken to deliver the goods safely, inevitably some breakages or damage may occur whilst in transit. In this event we will replace the damaged goods.
If you wish to return items, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
The return package, including written details of the reason for return, must be sent to the following address:
Van Lining Trim, Lower Priestley -Ing, Littlewood, Cragg Vale, Mytholmroyd, Hebden Bridge, West Yorkshire, HX7 5TL
- Refund Policy
If you return items within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 days of receiving the returned items. In this case, we will refund the price of the product in full, but not including a refund of the original delivery charges this remains charged to you, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).
If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you .
- Prices and Payment
Prices are valid at the time of order.
Full payment must be made prior to despatch of the products, by Paypal ,credit or debit card. In the event of non-authorisation of payment by your card issuer you will receive an on screen notification and your order will not be processed. We cannot accept liability for any losses or costs incurred or sustained by customers who transmit credit or debit card information. (See our Security Policy below)
All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of entering the information onto the system. We reserve the right to amend prices without notice from time to time.
The total cost of your order is the price of the products ordered plus delivery charges.
By completing the process for an on-line order you are confirming that the pay pal account that your credit/debit card being used for the transaction(s) is yours.
All sales are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
Delivery will be by post or courier within 2 working days of the Shipping Confirmation (subject to any events that are beyond our reasonable control).Saturday and Sunday are not classed as working days.
Deliveries can only be made to the UK. Delivery charges shown on the site are for addresses in mainland UK only. For deliveries to certain areas including, but not limited to, the Highlands of Scotland, Isle of Man and Northern Ireland an additional charge may be required – if this is the case and you have already placed your order prior to contacting us first we will contact you by telephone or e-mail and the additional charge must be paid prior to the despatch of your order.
All products must be signed for by an adult (aged 18 years or over) on delivery and if no one is available at the address when the delivery is attempted the products will be retained by the driver. The driver will leave notification of attempted delivery and customers can telephone to re-arrange delivery at a later time. The driver may leave with a neighbour, or leave at your local post office, you will be left a calling card to explain, however if you still have not received your item after 5 days of shipping confirmation, you can use for yourself the tracking number that was provided on your shipping confirmation from us. on the relevant shipping companies website.
We will not be liable for any failure to perform or delay in performance of any of our obligations under a contract with you that is caused by events outside our reasonable control. We will use our reasonable endeavours to notify you if such an event occurs.
- Risk and Title
The products will be at your risk from the time of delivery to you.
- Intellectual Property
No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, product names, designs and other material shown on or connected with our website in which intellectual property rights subsist.
- Governing Law
These terms and conditions shall be governed by and construed in accordance with English Law and all parties shall submit to the exclusive jurisdiction of the English Courts. If you have any queries or complaints please contact us.
- Limitation of Liability
We shall not be liable to pay any compensation to you, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part unless:
(i) you have expressly made us aware in writing of the nature and extent of the loss or damage which you may suffer in such situation; and (ii) we have expressly confirmed in writing that we accept liability for such matters.
Our liability for losses you suffer as a result of us breaking this agreement or any other duty owed to you (if any) is strictly limited to the purchase price of the product.
Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.
- Security Policy
We take your online security very seriously.
When you place your order, you are offered the use of an advanced secure server, which encrypts all the information you input before it is sent to us.
Credit card numbers are encrypted both before an order is processed and when stored on our database.
We will comply with the requirements of the UK Data Protection Act 1998 to ensure that your personal information is processed fairly and lawfully and we will take appropriate precautions to keep your personal data secure.
To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.
We reserve the right to:
modify or withdraw, temporarily or permanently, this website (or part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to the website; and/or change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part or our non-compliance with the Data Protection Act 1998 we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.
Refusal of Transaction
We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content of this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.